Product FAQ

What kind of wax is used in Scentsy Bars and Scentsy Bricks?
Scentsy wickless candle bars are made with a custom, food-grade paraffin wax blend. It is designed for a specific scent load and low melt point.

What kind of fragrance is used in Scentsy products?
Scentsy products are manufactured with fragrance oils. Fragrance oils can be all-natural or laboratory-reproduced copies of natural aromatic chemicals, depending on cost-effectiveness. In some cases, Scentsy products also contain essential oils–natural oils derived from plants that can have therapeutic effects and are produced without regard to their cost-effectiveness. Scentsy products may contain essential oils but do not necessarily contain them, so we make no claims about essential oils in our marketing. Please beware of unscrupulous marketing campaigns. “Infused with essential oil” could mean nothing more than one drop of essential oil in a very large batch. “Inspired by essential oil” means nothing more than the product contains fragrance oil.

Do Scentsy products contain phthalates?
No. Scentsy products are made with fragrance oils that do not contain phthalates.

How long will a Scentsy Bar’s fragrance last?
That depends on a number of factors, including the size of the room, the humidity and temperature in the room, and how many sections of a Scentsy Bar are used at a time. Your biological makeup and unique reaction to smell will also influence how long a scent seems to last.In general, a Scentsy Bar lasts approximately 40 to 80 hours. This wide variation in time is due to the composition of different fragrances as well as the factors described above. A light fragrance such as mint will not last as long as a heavy bakery fragrance.

How are Scentsy Bars and Bricks measured?
Scentsy Bars and Scentsy Bricks are measured by weight, not volume. A Scentsy Bar weighs at least 2.4 oz; a Scentsy Brick weighs at least 16 oz. Individual Bars and Bricks may weigh a little more, depending on the fragrance, but they will never weigh less.

What wattage of light bulb do Scentsy Warmers use?
Our Full-Size Scentsy Warmers use a maximum 25-watt bulb. Scentsy Mid-Size Warmers use a maximum 20-watt bulb, and a Plug-In Scentsy Warmers take a maximum 15-watt bulb. Each warmer comes with a light bulb.

Are Scentsy Warmers UL listed?
Each electrical component used in the manufacture of a Deluxe Scentsy Warmer is UL listed: the housing the light bulb screws into, the cord, the plug and the switch. The UL number can be found right on each of the components except the switch (which is too small to include a UL number but does have the “UL” trademark on it).

How do I change the wax in a Scentsy Warmer?
For a Full- or Mid-Size Scentsy Warmer, turn the Warmer off first. Then, carefully pour liquid wax back into the original Clamshell if it is still fragrant and you’d like to reuse it, or into a disposable container if to throw it away. Wipe the dish out with a paper towel and you are ready to start with a new fragrance. For a Plug-In Scentsy Warmer, turn the unit off for 30-60 seconds and carefully use a paper towel to wipe the wax out of the warmer.

Frequently Asked Questions

What is Scentsy?
Scentsy is a direct selling, wickless candle company headquartered in Meridian, Idaho. The company is owned by Orville and Heidi Thompson and sells its products through a field sales force of 40,000 independent sales representatives known as Independent Scentsy Consultants, who market and sell Scentsy products through home parties.

What products does Scentsy sell?
Scentsy sells wickless candles, ceramic warmers and home-fragrance products.

What are wickless candles?
A wickless candle, called a Scentsy Bar or a Scentsy Brick, is a highly fragrant wax bar that is warmed to release fragrance into the air. Because the wax is gently warmed rather than burned, it can hold more fragrance oil than a traditional candle. And, because there is no flame, there is no smoke, soot or lead. Scentsy wickless candles are a safer alternative to traditional candles.

How is the wax warmed?
Scentsy’s beautiful ceramic warmers house a low-watt light bulb that slowly melts the Scentsy Bar or Scentsy Brick, filling your home with one of more than 80 unique, long-lasting scents.

The combination of a Scentsy Warmer with a Scentsy Bar is known as a Scentsy System.

Where are Scentsy products made?
Scentsy’s wickless candles and home-fragrance products are made in Scentsy’s state-of-the-art manufacturing facilities in Meridian, Idaho. Our ceramic warmers are designed by Scentsy and made to our exacting specifications by our manufacturing partner.

Can I buy Scentsy in a retail location?
No. Scentsy is a direct selling company with a field sales force, known as Independent Scentsy Consultants, who sell our products through home parties, open houses, fairs and shows and fundraisers. Scentsy products are perfect for sharing in a party environment.

How can I buy Scentsy products?
Contact your local Independent Scentsy Consultant, Bambi Johnston to place an order or host a party. When you host a party, you have a chance to share more than 80 unique Scentsy fragrances and dozens of warmers with your friends and family. Scentsy parties are easy to host–and you can earn free and half-price products while you’re having fun!

Does Scentsy have a catalog of products?
Yes. Each year, Scentsy releases two new catalogs–one in March for the Spring/Summer season and one in September for the Fall/Winter season. Click here to see our latest catalog, or call or e-mail me to receive your own catalog.